SERVICE & SUPPORT

TECHNICAL SUPPORT

Regarding our technical assistance, JOPER has at your disposal a team of certified professionals (engineers, mechanics and electricians) ready to assist you.

We know that efficiency and promptness are essential values ​​so JOPER gives you the required attention and the most appropriate solution, we can still make the diagnostic by monitoring the control systems for preventive maintenance to detect small issues before they become serious problems.

At JOPER‘s headquarters we have qualified technicians that provide a fast and efficient service, while abroad we have some local partnerships with specialized companies in the sector to solve small problems. For international assistance where technical JOPER intervention is required, our technicians are always ready to solve your problem anywhere in the world within 24 to 48 hours.

Helpdesk via Modem

Nowadays with remote assistance some problems can be solved. With the new technologies the impossible becomes a reality.

The new software system that JOPER installs in their equipment allows the connection via modem from our assistance to our customer, consequently solving any problems in the machine controls, so that there is no stopping of the production.
With this technology the customer is satisfied in a quickly and efficiently way – this shows the quality and safety of our services and equipment.

Request for assistance:

Email: services@joper.pt / joper@joper.pt
Skype: services_2326

Demo roast training

JOPER offers training to its clients at our headquarters in Portugal without any additional costs. Our clients can test the quality of our equipment and see their potential. As a result the client and their employees may acquire further competence.

In the same day JOPER provides further technical training for preventative maintenance, so that the client can operate the equipment in perfect working conditions and with no unexpected stops.

For further information please contact: joper@joper.pt

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